I was really disappointed today by Intuit & Quickbooks Online. I have been using them for a very long time and love their product, it has had a lot of bugs but it allows a lot of automation to reconcile and run the books for small businesses. Slowly they have improved the product and it is pretty stellar at this point. BUT, today they did something really unethical and deceitful, and d I am no longer going to recommend them. There is plenty of good competition out there from Xero and others. And, I might move my 3 accounts away from them next year.

So what happened?

1. I clicked to add a new company account for a new company I formed and without telling me it signed me up for their most expensive plan which I do not need.

That is dumb, but not the end of the world.

2. I go to downgrade it in the billing section… No way via the web to downgrade.

3. I call into their support, their team apologizes and says it is dumb but they can’t downgrade me either. They can only have me export my data, and sign up again, and then import the data. They apologized, agreed it was dumb, and said I should contact management to try to stop this bullshit.

4. I go to export the data, you can only export in Internet Explorer.

Well played Quickbooks & Intuit, time for people to sell your stock and hopefully retention in your call centers is really really high.

You get a wag of the finger:

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